Refund & Shipping Policies


Returns accepted within 30 days of purchase. I encourage exchanges too! Exchanges accepted within 60 days of purchase. If an item is faulty (it happens!), I will be thrilled to fix it at no cost. Mail the item back to me at:

Crunchy Diva Designs
144 Squires Road
Madison, CT 06443

I will credit you the cost of mailing it back, then fix it, and mail it back to you ASAP!  To be eligible for a return, your item must be unused and in the same condition that you received it. Returns are not accepted for customized items.

Refunds (if applicable)
Once your return is received, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at

Sale items (if applicable)
Only regular priced items may be refunded. You are welcome to exchange sale items. Same rules as above apply.

Exchanges (if applicable)
Exchanges are accepted within 60 days. Item must be returned first, and in its original condition. If you would like an exchange, send us an email at and send your item to: 

Crunchy Diva Designs
144 Squires Road
Madison, CT 06443

If you've received a Crunchy Diva Designs item as a gift and it isn't quite your style, please contact me and I will be happy to work on an exchange for you. I cannot issue a refund to you unfortunately, only to the original buyer.

To return your product, you should mail your product to: 

Crunchy Diva Designs
144 Squires Road
Madison, CT 06443

You will be responsible for paying for your own shipping costs for returning your item. (with the exception of a faulty product.) Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.